You can create a page to which you can add your customers' most frequently asked questions.
Follow these steps:
- From your Shopify admin, go to Online Store > Pages. Click Add page. In the Title box, type a title for your FAQ page. Choose FAQ from the Theme template drop-down menu in the Online Store section. Click Save.
- Go to the Theme customization section. Click on the Home page menu.
- Select Pages in the drop-down menu.
- And pick the FAQ page there
- Now, you can create your questions and answers on this page.
- Click Add Collapsible row to add a new row and fill in the Heading and Raw content sections.